AI Solutions Lab Ltd
Last Updated: November 2025
---AI Solutions Lab Ltd ("we", "us", "our", or the "Company") is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, interact with our services, or communicate with us.
We are an AI and marketing agency that implements AI tools for businesses, including AI receptionists, AI lead qualification agents, and AI marketing campaigns. We are registered in England, United Kingdom, and primarily serve businesses located in the United States.
This policy complies with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) where applicable, the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable US state privacy laws.
---Data Controller: AI Solutions Lab Ltd
Location: England, United Kingdom
Contact Email: matt @ aisolutionslab .com
For any questions about this Privacy Policy or to exercise your data rights, please contact us at the email address above.
---When you opt in to our services, book a call, complete a form, or otherwise interact with us, we may collect:
When you visit our website, certain information is collected automatically through cookies and similar technologies:
We do not directly collect or store payment card information. All payments are processed securely through Stripe or via direct bank transfer. Stripe's privacy policy governs their collection and use of your payment data. Please review Stripe's privacy policy at stripe.com/privacy.
---We use the information we collect for the following purposes:
Under the UK and EU GDPR, we process your personal data based on the following legal grounds:
We use artificial intelligence technologies in our business operations. This includes:
By opting in to our services, you consent to receiving communications that may be AI-assisted. You may opt out of AI-assisted communications at any time by contacting us.
---We do not sell your personal data.
We may share your information with the following categories of third-party service providers who assist us in operating our business:
These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
---As we are based in the United Kingdom and serve clients primarily in the United States, your data may be transferred to and processed in countries outside of your country of residence, including the United States.
When we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office or European Commission, or transfers to countries with an adequacy decision.
Many of our service providers, including OpenAI, are based in the United States. These providers maintain GDPR-compliant data processing agreements and implement appropriate technical and organisational measures to protect your data.
---We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
The criteria we use to determine retention periods include the nature of the data, our ongoing relationship with you, legal obligations, and statute of limitations periods.
You may request deletion of your data at any time by contacting us at matt @ aisolutionslab .com, subject to any legal retention requirements.
---If you are located in the United Kingdom or European Economic Area, you have the following rights:
To exercise any of these rights, please contact us at matt @ aisolutionslab .com. We will respond to your request within one month.
---If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
To submit a request, contact us at matt @ aisolutionslab .com. We will verify your identity and respond within 45 days.
Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights to access, delete, correct, and opt out of certain data processing. Please contact us to exercise your rights under applicable state law.
---Cookies are small text files placed on your device when you visit our website. They help us recognise your device, remember your preferences, and understand how you interact with our site.
We use cookies from the following third-party services:
When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time through the cookie settings link in our website footer. You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking certain cookies may impact website functionality.
---We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
---Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.
---We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.
---If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AI Solutions Lab Ltd
Email: matt @ aisolutionslab .com
Location: England, United Kingdom
For UK residents, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.